Terms & Conditions

Policies

Price Adjustments

Price adjustments may be made only within 30 days of purchase date.  Price adjustments can only be processed when the selling price of a product is reduced, discount codes cannot be applied to previous purchases.  Additionally, discount codes used on previous purchases may not be applied to price adjustments.

Pricing Policy

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.  Sale prices may fluctuate based on current offers and promotions - we do not offer price adjustments once an order is shipped.

Down Comforter Warranty

Warm Things down comforters are warranted to be free from defects in materials and workmanship for a period of 5 years from date of purchase by the original consumer. Limited warranty does not apply to damage or loss caused by accident, misuse, or failure to follow use/care instructions. To qualify for limited warranty, the product must be in protective covering (comforter cover), and must be professionally laundered at a facility that is experienced in laundering down products. Please note that the use of this product over several years may result in diminished loft of the down. Should your down comforter have a defect covered by this warranty, simply return it to the store of purchase, along with a copy of the sales receipt or proof of purchase. Warm Things will examine the product and determine if it is covered under the limited warranty. At our discretion, Warm Things will repair the defective product or issue a store credit for the amount of remaining time on the warranty based on the original purchase price.

Please note – we require products to be professionally laundered prior to any repairs being made. The cost of professional laundering is not covered under warranty and must be paid by customer.

Down Pillow Warranty

Warm Things down pillows are warranted to be free from defects in materials and workmanship for a period of 2 years from date of purchase by the original consumer. Limited warranty does not apply to damage or loss caused by accident, misuse, or failure to follow use/care instructions. To qualify for limited warranty, the product must be in protective covering (pillow protector), and must be professionally laundered at a facility that is experienced in laundering down products. Please note that the use of this product over several years may result in diminished loft of the down. Should your down pillow have a defect covered by this warranty, simply return it to the store of purchase, along with a copy of the sales receipt or proof of purchase. Warm Things will examine the product and determine if it is covered under the limited warranty. At our discretion, Warm Things will repair the defective product or issue a store credit for the amount of remaining time on the warranty based on the original purchase price.

Please note – we require products to be professionally laundered prior to any repairs being made. The cost of professional laundering is not covered under warranty and must be paid by customer.

Privacy Policy

The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

For example, you may need to provide the following information:

• Name
• Website URL information
• Email address
• Home and business phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity.

What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Communication Opt Out

If you wish to opt out of receiving offers directly from Warm Things, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. We can be reached by postal mail at180 Paul Dr. San Rafael, CA 94903 or by phone at (415) 472-2154. You can email us at warmthings@msn.com with questions, comments or suggestions.

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.