Supremium Medium Hungarian Goose Down Pillow (Level 3)

Prior to ordering I had a nice conversation with Richard. I’ve always wanted a goose down pillow. I eventually placed my order. I received the pillow on 5/14. I thought that my pillow was too soft me, I had kept it in the plastic. Four days after receiving the pillow I emailed that I wanted to exchange for a firmer pillow. I also left a voicemail on 5/27. I never received a return email nor a call/voicemail. I called again today 6/4, asking if there was something that could be done. Exchange or get more fill. Richard was surprised that it wasn’t firm enough. Richard said that since this was past the 2 weeks and that I had the pillow in my car in the plastic and box that he could not. I emailed on the 4th day, left a voicemail on the 10th day! This is a very regrettable purchase from a company that doesn’t have customer service to respond when it’s not in their favor.
Needless to say I will not be returning to make future purchases.

Firm and fluffy at the same time, I only buy these pillows

So glad you are still providing this extraordinary bedding! Thanks.

Great service on great product development with

As always your products are well made , super warm and cozy! Thanks warm things!